Resumen
The article presents information on managing cross-cultural issues in global software outsourcing. IT outsourcing continues to be booming business. the reasons why companies choose to outsource have been well-documented, including reduced cost, improved performance and access to wider labor markets. One aspect of IT outsourcing is the outsourcing of software production. An important trend that started in the 1990s and continues to increase today is to outsource software production globally. Much of the software development takes place at offshore locations, where cost are low and labor is often plentiful. Software suppliers normally maintain small bridgehead teams in the client countries for sales and customer liaison purpose. Outsourcers in turn often locate executives in the supplier countries to, for example, oversee large projects. All of this makes good economics sense for both sides of cross-border outsourcing relationship, but it raises the question of how best to manage the process