The article discusses corporate email use and the potential impact of user training on reducing the volume of email and increasing its quality. A study of a U.K.-based company measured email use and effectiveness both before and after corporate email training. While there may not have been a dramatic reduction in the amount of email messages sent, the quality of the messages, particularly the subject line, which affects how messages get prioritized by the recipient, and the amount of time needed to read and understand an email, improved.