Resumen
The article reports that the information technology (IT) staffing dilemma involves two main issues, such as whom to recruit and how to ensure the IT staff has critical skills. To understand the management of the IT staffing cycle in companies, researchers surveyed 30 senior managers from 15 companies employing from 85 to more than 75,000 people. The companies represent a broad range of organizational environments across five industries--energy, high-tech, financial, transportation and distribution. The various perspectives and practices encountered in interviews represent a set of staffing procedures for an essentially unpredictable environment. Four organizational responses proposed are used to deal with uncertainty and respond to technological change. According to slack resources, management may use slack resources to buffer uncertainty by acquiring additional resources or lowering standards and expectations.