RESUMEN

Requirements engineering practices have changed significantly to address the needs of global software development characterized by teams working across geographies, time zones, and organizational boundaries. By sharing real-life case studies based on experience of an Indian IT services outsourcing firm, the authors provide insights into the root causes of RE phase conflicts within client-vendor offshore relationships. On the basis of this analysis, they propose a set of strategic success factors that potentially address a variety of RE challenges in the multiparty global software development context. They also propose a holistic framework of best practices across people-process-technology dimensions to achieve the success factors. This article is part of a special issue on Global Software Development.