Resumen
While hardware speed and network capacity have made impressive strides through manufacturing automation and technological innovation, software development has not improved under the same order of magnitude. As a result, the software component of information systems chronically causes project delays, cost overruns, and customer dissatisfaction. It is widely recognized that improving software development productivity requires a balanced approach toward the 3 pillars of software management: 1. technology, 2. people, and 3. process. CMU/SEI's People Capability Maturity framework has provided recommendations on how organizational changes can be carried out to facilitate better management and development of the work force. A variety of quantitative process models and policies to better manage incremental development are advanced.