Resumen
The article discusses Ontology-enabled knowledge management experiences derived from a domain ontology development project at Intel Corp. Knowledge management success is enhanced when applying a knowledge lens in an ontological manner. The concept of ontology is embraced by non-IS practitioners when the focus of the ontological development emphasizes content, independently of programmatic formalisms. Ontology development is enhanced by starting with a specific knowledge perspective, which we term the knowledge lens. From this knowledge lens, control vocabulary is extracted and, by adopting a top-down and bottom-up perspective, the conceptual model is developed by applying relationships, attributes and axioms. Knowledge management requires a continuous system of interaction and iteration with the knowledge owners to validate existing knowledge. Such iteration also allows for additional knowledge to be contributed as the knowledge lens becomes more apparent to all participants. The resulting ontology becomes useful as a foundation for interorganizational communication and ontology expansion and also for training and intraorganizational value.