Resumen
The article reports that conflicts arise in organizations for a variety of reasons, including scarce resources, interdependent work, differentiated work, competitive reward systems, perceptions of inequity and asymmetrical distribution of power. While conflict does not always produce negative results and can even enrich organizational outcomes, it can certainly disrupt work processes and contribute to poor performance. Software development, like any other work activity, involves many possible sources of conflict that can undermine efficiency. The potential for conflict among software developers and users has been identified. Similarly, conflict can occur within the software development group itself, particularly during the inherently adversarial software testing process. Because conflict often has the potential to interfere with work performance and product quality it is important for both scholars and practitioners to identify its sources in software testing, and to understand its affect on work processes and outcomes.