Resumen
The article focuses on issues related to the development of information technology (IT) systems. Essentially, users are not motivated to do what the system enables them to do. In the worst cases, the system makes it difficult for them to do what they are motivated to do. Evidently, such non-use is primarily attributable to behavioral rather than technical issues. Thus it is imperative to understand the role of these behavioral factors in IT performance. Such factors must be considered together with the strategic factors to ensure that IT implementations deliver expected business performance. Well-designed IT systems motivate the users to do what the system enables them to do and make it easier for them to do what they are really motivated to do. Technically sound systems with well-designed interfaces can remain neglected or misused if users lack commitment or motivation to use them. IT practitioners are demonstrating increased awareness of the importance of user behavioral issues to business performance.