BIBCYT http://bibcyt.ucla.edu.ve/cgi-win/be_alex.exe?Ultimo&Nombrebd=BIBCYT UCLA - Biblioteca de Ciencias y Tecnologia Felix Morales Bueno Larson Kemp, Linda P Principal Nidiffer , Kenneth E. P Principal Rose, Louis C. P Principal Small, Robert P Principal Stankosky, Michael P Principal Manager: Knowledge Management: Insights From the Trenches 18 Pag. 66