Resumen
The article provides empirical data on Electronic Performance Support Systems (EPSS) by using cost-benefit data based on the analysis of potential analysis of a potential EPSS project for a large electric utility company. The authors hope that the findings will give some generalize results and that the method can be reused for the purpose of conducting EPSS cost-benefit analyses. The fundamental goal of an EPSS is to provide assistance in learning and in performing some set of tasks. Some authors go so far as defining the role of an EPSS as an "electronic infrastructure that captures, stores and distributes individual and corporate knowledge assets throughout an organization." With such broad objectives, it is not surprising that the term EPSS encompasses a large breadth of systems and that there are many definitions of an EPSS. When the conditions are favorable, EPSS can provide huge benefits in a variety of areas like increased productivity, reduced training costs, increased worker autonomy, increased quality due to uniform work practices and knowledge capitalization.