Resumen
While the training of technical employees is not a new challenge, measuring that training for effectiveness and efficiency remains a daunting task. In order to align training with business needs, managers must understand the relationships among 3 constituent functions: 1. recruitment (supply side), 2. training (enabling side), and 3. production (demand side). Measuring these relationships serves several objectives. A model is presented based on a study involving 1,596 Infosys trainees. The Training Effectiveness Relationship Measurement (TERM) examines the linkage between training performance and on-the-job performance. It produced 3 major insights: 1. Key levers, or drivers, reflect training performance and on-the-job performance. 2. Measurable reference point; This overall index provides a way to understand the training effectiveness of an entire branch of trainees. 3. Integrated measurement; This index captures the overall training effectiveness by taking into account both internal and external factors.