Resumen
According to the authors, e-government is not a simple matter. Although governments have eagerly looked forward to a digital future since the mid-1990s, their efforts to turn vision into reality have been obstructed by various challenges. In a detailed study of 2,288 national governmental Web sites in 196 countries, World Markets Research Center found that only 8% of the Web sites offered services executable online, and only 6% provided integrated services at their portals. Hence, e-government is falling short of its true potential and is still in infancy. The government started to develop official Web sites at the late stage of IT2000, which aimed to develop Singapore into an intelligent island. By June 1996, there were more than 60 individual information dissemination Web sites hosted by the civil service and statutory boards. E-government developed speedily in Singapore since 2000, entering the infusion stage a year later. The major problems encountered during this phase included the need to transform the mindset of civil servants, the ambiguity of e-government goals to agencies, a lack of technical capabilities and financial resources, and the issue of the digital divide.