Resumen
The article focuses on implementing processes as a way to improve an organization's capabilities and give more management leverage. Processes, once defined, will undergo incremental evolutionary change, and that changes in the volume of work to be handled, or in the technology underlying the process, may cause fundamental changes in the process. As processes evolve and environments change, the whole process hierarchy should be examined for improvement possibilities. If there is a project process group, it should coordinate with similar groups in other parts of the organization. The difficulty in changing to a process orientation, as with any change, is that things get worse before they get better. From some traditional management perspectives, such as reduced statistics gathering, less-direct intervention, and less emphasis on individual performance, the process approach seems to worsen problems. However, given the potential results, especially when compared to the limited success traditional improvement approaches offer, getting worse with process improvement will make things better.