Resumen
Recently, the Software Productivity Consortium conducted a benchmarking study of process asset libraries. The report provided a significant set of ideas for organizations seeking to create new PALs or improve existing ones. Even the participants with the most "best practices" found gems among other participants' best practices for use in their continuous improvement efforts. This article discusses why we chose a benchmarking approach, the process we used in conducting this study, and key lessons we learned for future studies.