Resumen
The information technology (IT) profession is the first profession in the third wave of civilization. IT professionals have been grappling with four dilemmas. They are: skills, breadth versus design and licensing. It is so often the case that dilemmas are matters of perception rather than objective reality. The third wave is why people suffer simultaneous crises in so many institutions at once, including education, research, health, justice, family and politics. The IT profession is forming along the wavefront; it is a new profession addressing the concern for the advancement and the health of the IT enabling the third-wave society. To create value for customers, the network-age professional needs two kinds of knowledge. One is deep technical skills, which is at the core of any promise to a customer. The other is called value skills, which enables the professional to connect with the customer and successfully deliver the promise. Value skills are part of the core skills of an IT professional. Although it is characteristic of the third wave that technologies change rapidly, the rate of change is limited by human willingness to adopt and adapt. Many professions are beset with rapid changes in technologies arid knowledge, but they nonetheless keep their certifications upto date.