RESUMEN

e-Services are intangible products, provisioned via the Internet. Examples include Internet access and Internet radio. Because most e-services involve multiple enterprises, creating a shared understanding of the service under development is an issue. Such an e-service is more difficult to understand than a proposition just consisting of goods because services lack easily observable physical properties. Consequently, software engineers must first understand the e-service itself before they can build effective systems and support for these services. The authors present the complementary use of two requirements engineering techniques. Using i* modeling, they explore strategic goals that enterprises have, and using e3value modeling, they understand how these goals can result in profitable services for enterprises. They demonstrate their approach using a case study on Internet radio.This article is part of a special issue on requirements engineering.

RESUMEN

Since the 1980s, software development has gone from a specialised and esoteric discipline concentrated primarily among American and European white-collar workers to a significant global driver of emerging national economies. Software managers and developers who ignore this global expansion do so at their own fiscal and productivity peril, since of software globalization affects the optimum build-versus-buy decision process at every level and phase of software development. This paper looks at one of the most interesting and controversial instances of software globalization, which is the expansion of the open-source software (OSS) operating system Linux into software development efforts in developing countries..